Defining Seamless, Transparent, Engaging Cross-Platform Advertising

Brand Identity

Overview

About the project

TiVo One integrates advertising opportunities across all TiVo platforms, maximizing reach, frequency, and revenue potential for partners through a unified, cross-platform user-centric experience.

Date
May 1, 2024
My Role
Cross-platform Experience Designer
The challenge

Overcoming cross-platform fragmentation for unified reach and measurement

TiVo faces a critical challenge in delivering cohesive and effective advertising across an increasingly fragmented landscape of platforms and devices. Consumers move fluidly between streaming, linear TV, smart TVs, and automotive screens, yet many advertising efforts remain siloed and disconnected. This results in inconsistent messaging, redundant spending, missed opportunities for personalized engagement, and limited measurement capabilities.

Advertisers need a unified solution that seamlessly integrates cross-platform ad experiences to drive better reach, relevance, and ROI. At the same time, user trust must be maintained by clearly distinguishing ad content and respecting privacy preferences. TiVo One was designed to address these challenges, offering a cohesive, personalized, and privacy-conscious advertising platform that works across all screens and contexts.

User Experience Goals

  • Connect advertisers with viewers on any device or context while clearly distinguishing the sponsored content.
  • Enable dynamic color schemes to match with the content imagery for an immersive, high-impact engagement, and “smart” product perception.
  • Advocate for relevant, user-centric, and coherent advertising across TV, mobile, and web platforms. 

Key Features Explored

  1. Cross-Screen Reach

TiVo One enables advertisers to connect with viewers from home or car, integrating streaming, linear TV, smart TV, and automotive screens for comprehensive campaign deployment.

  1. Personalization & Branded Experience

Through enhanced graphics and content alignment, users encounter personalized ads that maximize both engagement and relevance. Features like video/image expansion and home page hero ads are strategically positioned to capture attention.

  1. Making Ads Transparent and Distinguishable

I implemented a clearly visible “Sponsored” label—combined with subtle visual cues such as dynamic backgrounds that blended show posters with the screen and iconography, helping users confidently identify paid content at a glance. These treatments ensured that ads stood out without detracting from the overall viewing experience.

  1. Relevant and engaging advertisements

We focused on personalizing ad creative to align with each viewer’s interests and context. I advocated for relevant ads, versus product ads. In the past, TiVo had been mocked for showing bounty apper towel ads in the UI and this would have been an adverse effect on the sophistication of the brand and product. This meant delivering content that was timely, valuable, and—whenever possible—inviting interaction or discovery. Whether through tailored messaging, utility-driven offers, or interactive formats, our approach kept users engaged while upholding clear boundaries between ads and editorial content.

  1. Exploration of QR codes for deeper engagement and driving monetization efforts

Explored a feature allowing users to scan QR codes presented alongside video ads (with the video shrinking to accommodate the code) for instant access to more information or direct purchase; ultimately not implemented due to negative user feedback on shrinking content, low engagement friction with QR codes, unmet accessibility standards, heavy app and play store transaction fees on purchases, and concern about cluttering the viewing experience or diluting net revenue.

Design Approach

  • Defined strategic and creative boundaries for engagement (we would do full screen home page take overs, as well as immersive partial screen ads with tired options).
  • Prioritized seamless integration across platforms, maintaining consistent branding and ad placement.
  • Developed design systems and accessibility requirements for dynamic themes that matched with the content.
  • Embedded consent and privacy controls, allowing users to manage ad targeting preferences transparently.

UX Outcomes

  • Increased advertiser satisfaction and platform ad revenue from broadened reach and advanced measurement tools.
  • Higher user engagement via personalized and visually impactful ad experiences.
  • Improved trust and user control with privacy-first targeting and consent features.